Privacy Policy

Hawthornbank Guest House does not transmit, or share personal information we may receive from our guests, during their stay with us.

Data Controller

Hawthornbank Guest House (Registered address: Hawthorn Bank High Road, Galashiels, TD1 2BD, Scottish Borders, Telephone: +44 (0)1896 757 120 is the Data Controller of the personal information you provide us. We are responsible for looking after this information in the way which you've agreed to.

Personal Information

If you are simply browsing the website no personal data is collected. If you contact us and wish to book an appointment, we will ask for your:

Full Name
Contact Address
Telephone Number

The above information is required for invoicing purposes (full name, contact address) and for communication purposes (telephone number). We may ask for additional information for identity verification purposes, or for the prevention of fraud.

Our Data Processor is our Payment Processor/Provider. They are used to facilitate the processing of payments for our services.

We will keep your details for this purpose only. We would never pass on your personal details to a third party. Our services are available to adults only (over 18 years old).

Information We Collect

By accepting the terms of our service and agreeing to whichever service(s) requested, we would require that you would be opting-in to Telephone or contact Emails from us to facilitate ongoing updates to any service(s) provided, changes to billing procedures, and other informative Emails related to such service(s). This information is needed to provide you with our service(s) - We will NOT use your personal data for any other purpose.

How long do we keep your data?

We retain your data for as long as we have a relationship with you. If you no longer wish to be a client most data would be erased and deleted from our systems, other than invoicing or payment details, which need to be held for 5 years due to HMRC regulations.

Your rights:

If you would like to know what personal data we hold on record for you, please visit our contact form here: Contact Us, or telephone +44 (0)1896 757 120 and request a personal data release.

We will provide you with a copy of all your data free of charge within 30 days of the request. However, if subsequent requests are received to be sent further copies of your data, after the original request has been dealt with, then there is a charge based on our administrative costs.

You can learn more about your personal data rights, including how to complain about a suspected breach of your data handling by visiting

Payment Information

We use a third party to process all payments (Payment Processor/Provider) and we do not have any access to credit card, your business or personal banking details or debit card details that you use at the payment stage whenever completing payment of an invoice sent by us.

Breach Notification

In the unlikely event that we (the Data Controller) become aware of a data breach within the company, or at our Data Processors (Payment Processor/Provider), we will notify the ICO (Information Commissioners Office – The Regulator) and the data subjects within 72 hours.


The personal and business information we collect and retain is stored on premises. We retain and store this information that you have provided us with, in order to facilitate the functions of our business services. We manage this information and have policies in place to deal with how this information is accessed, and whom has access.

Log Files

Your IP address, web browser used, and pages visited are stored in our web server log files. These log files are auto generated by our server and are used for security purposes. These log files are deleted regularly on a rotational basis.

We do not retain these log files long term. The only instance a log file may be retained, would be in the investigation of a security breach, which we would be required to retain such log files in pursuit of an investigative resolution. After any such investigation is completed these log files would be deleted.

For further information on any data, personal identifiable information or otherwise, that we may have about you on our premises, or computer systems that we run within our establishment as part of our business, please ask management; we would be pleased to share what information, if any, that we may retain, process or share with 3rd parties.

Cookies & Website Privacy

Websites use cookies to improve the user experience by enabling that website to 'remember' your visit; track usage of web pages or to enable shopping cart features.

A cookie is a small text file that is stored on your computer, mobile phone or tablet device by a website. It will contain anonymous information like an identifier, & the website name, or perhaps other non-personal data. Cookies used on Hawthornbank Guest House are needed to enable some features on our website, such as independent 3rd party reviews or displaying geographical information of our location using 3rd party mapping features. We also store a disclosure & consent cookie [cookiesDisclosureCount] to record your acceptance of cookies when you first visit our website.

Cookies stored on your device coming from Hawthornbank Guest House are automatically generated by our server which remember which pages on our website that you may visited, or to track usage of our website.